The Surgery Tel: 01842 753115
Thetford Healthy Living CentreTel: 01842 753115
Telephone 01842 753115 or book online via the above link. A doctor/nurse can be seen between 08:30 and 18:20 Monday – Friday.
All patients requesting to see a doctor the same day are added onto the Triage list for a call back from a practitioner who will assess the degree of urgency of the problem and allocate the patient to the most appropriate medical professional for treatment.
For this service to run efficiently, it is advisable that you telephone the surgery on 01842 753115 and not arrive without an appointment as this will only delay your assessment and treatment. We do not provide a sit and wait service.
Triage times are 08:30 – 13:00 Monday to Friday.
Please arrive in good time for your appointment (at least 5 minutes before your appointment time). If you arrive late the GP or nurse may not be able to see you.
It may be possible to arrange a routine telephone appointment for the doctor to call you back with any advice or to answer any queries you may have.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30. Visits usually happen between 12:30 – 14:30.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
Employees must give their employer a doctor’s ‘fit note’ (sometimes called a ‘sick note’) if they’re off sick for more than 7 days in a row (including non-working days).
Hospital doctors or GPs can provide a fit note. They may charge a fee if the note is asked for before the 7th day.
The fit note will say the employee is either ‘not fit for work’ or ‘may be fit for work’.
If it says the employee ‘may be fit for work’, employers should discuss any changes that might help the employee return to work (eg different hours or tasks). The employee must be treated as ‘not fit for work’ if there’s no agreement on these changes.
Employers can take a copy of the fit note. The employee should keep the original.
Statutory holiday entitlement is built up (accrued) while an employee is off work sick (no matter how long they’re off).
Any statutory holiday entitlement that isn’t used because of illness can be carried over into the next leave year. If an employee is ill just before or during their holiday, they can take it as sick leave instead.
An employee can ask to take their paid holiday for the time they’re off work sick. They might do this if they don’t qualify for sick pay, for example. Any rules relating to sick leave will still apply.
Employers can’t force employees to take annual leave when they’re eligible for sick leave.
When an employee changes their holiday to sick leave they’re paid Statutory Sick Pay which will count towards the amount of holiday pay they’ve received. The exceptions to this rule are:
Employers should make changes to an employee’s working conditions if they become disabled because of their sickness. These changes are known as ‘reasonable adjustments’ and could include working shorter hours or adapting equipment employees use at work.
Employees who are off work sick for more than 4 weeks may be considered long-term sick. A long-term sick employee is still entitled to annual leave.
Long-term sick employees can ask their employer or GP to refer them to Fit for Work for:
Employees can agree to a return to work plan. This may include a timetable for returning to work, if appropriate.
Employers can accept the return to work plan as proof of sickness in the same way as a GP fit note - the employee doesn’t need to keep returning to their GP for a fit note.
As a last resort, employers can dismiss an employee who is long-term sick, but before they can do this employers must:
An employee can take their case to an employment tribunal if they think they’ve been unfairly dismissed.
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