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School Lane Surgery are currently undergoing evaluation of their dementia services in an effort to become accredited as a Dementia Friendly Practice. We have bought suitable equipment including a new clock and signs for the toilet and all staff have participated in extra dementia awareness training. Many of the staff that attended this training have become dementia friends and can be recognised by the small dementia friend badge that they will be wearing. We will up date you further once we have been accredited.

Practice Management

Mr Robert Howes-Ward (m)

Managing Partner


Robert joined the surgery as Practice Manager in 2006, after a successful 20 year career in banking. In 2011 he was also asked to oversee the day to day running of the Thetford Healthy Living Centre.
He is now a partner at the surgery, sharing his time between the three GP practices in Thetford and most recently Watton Medical Practice.
He is married with three children.
Ms Carly Bassett (f)

Senior Area Practice Manager for Breckland Alliance.



Mrs Caroline Hutson (f)

Practice Manager


Our administration team is made up of 1 part-time secretary, 1 full-time secretary/summariser, 1 part-time scanner, 1 full-time scanner/summariser and 3 administrators.

The scanners' job is to scan all incoming correspondence to the appropriate patient record. Our summarisers are responsible for maintaining up to date records of patients' medical history. The secretaries send all referrals and deal with any queries relating to these. Together our administrators cover IT and finance, private work including medicals, recalls and referral cover.


Our reception team is made up of 8 full-time and 2 part-time receptionists and the supervision of the reception and care navigation lead.

Overall they provide an important link for patients with the practice and are your initial contact point for general enquiries.  They can provide basic information on services and results and they are also able to direct you to the right healthcare professional depending on your health issue or query. 

Receptionists make most of the patient appointments with the GP's and Nurses as well as performing other important tasks such as issuing repeat prescription and making sure your requests are sent to the appropriate member of the team. 

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