Depression, Anxiety & Stress

Crisis Times:

111 option 2

If you feel you are in crisis you can call 111 and select option 2, this is a single point of contact which people can access 7 days a week, 24 hours a day. When you call you will be connected with a trained member of staff who will provide timely and appropriate support and advise.

TEXT SHOUT to 85258

You can text SHOUT to 85258 for support and guidance no matter what the issue when you feel you need immediate support. The SHOUT volunteers will be there to provide 24/7 support.

SHOUT is a de-escalation service, and every conversation is overseen by a clinical supervisor and assessed for risk. They will never close a conversation if there is an imminent risk to anyone. Once you text SHOUT you will receive an automated reply asking you about the nature of the problem, they will aim to respond to you within 5 minutes, but the wait can vary during busy times. Once connected the volunteer will introduce themselves and you will communicate back and forth.

They also offer helpful resources on their website which include things such as bullying, cost of living, eating disorders, self-harm, men’s mental health and many more.

This service should not be a continued use and should only be used for if you feel you need immediate help

Visit their website to see more: FAQ | Shout 85258 (giveusashout.org)

The NHS Wellbeing Service (IAPT - Improving Access to Psychological Therapies)

The Wellbeing Service offer free help and support to improve wellbeing and manage stress, low mood and anxiety. Their aim is to reduce the onset of mental ill health, prevent deterioration and promote recovery by offering a range of online workshops, talking therapies, employment support, peer support and social activities.

You can self-refer by filling in a form on their website.

Telephone: 0300 123 1503

Email: admin@wellbeingnandw.co.uk

Website: www.wellbeingnands.co.uk

Combat Stress

Combat Stress is the UK’s leading charity for veterans’ mental health. For a century, they’ve helped former servicemen and women with mental health problems such as anxiety, depression and post-traumatic stress disorder (PTSD). 

Telephone: 08001 381 619

Text: 07537 404 719

Website: www.combatstress.org.uk 

Email: helpline@combatstress.org.uk

SANE

SANE is a leading UK mental health charity. They work to improve the quality of life for anyone affected by mental illness.

Telephone: 02038 051 790

Website: www.sane.org.uk/home 

Email: info@sane.org.uk

First Response

A new mental health helpline for patients, public and professionals.

NSFT has set up a First Response 24/7 helpline offering immediate support to anyone for mental health difficulties during the coronavirus pandemic.

Telephone: 0808 196 3494

Primary Care Communication

The following communication reflects how mental health services in Norfolk and Waveney are operating in the COVID-19 pandemic.

Norfolk and Waveney Mental Health Services

Mind

Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Telephone: 0300 123 3393

Website: www.mind.org.uk

R.E.S.T

REST is a partnership project that brings together mental health support, local services and a place where everyone can feel welcome. REST stands for – Recover, Eat, Support and Talk, reflecting the different ways we can be more connected in our community.  To refer you can call on 0330 330 5488.

Visit REST: 11am – 6pm Monday to Friday, Breckland House, St Nicholas Street, Thetford, IP24 1BT.

REST Thetford riverside Walk offers a café and Evening Crisis Sanctuary open 9:30am – 3:30pm 7 days a week: 16 Riverside Walk, Thetford, IP24 2BG.

Visit their website to see more: Norfolk and Waveney Mind – REST Thetford

Pit Stop

Pit Stop brings men together through activities and conversations to build friendships and connections. Pit stops cover a variety of interests and activities ranging from board games, creative arts, walks, talks and fishing.

Find events at: menscraft.org.uk/events/

Thetford: Thursdays 2pm – 4pm – Charles Burrell Centre, Staniforth Road, Thetford, Norfolk, IP24 3LH.

Watton: Wednesdays 2pm – 4pm – Watton Youth & Community Centre, Harvey Street, Watton, Norfolk, IP25 6EB.

Contact: Steve Hunt
steve@menscraft.org.uk

Visit their website to see more: Thetford Pit Stop – Mens Craft

Beat (Eating Disorders)

Beat provides helplines for all people of all ages offering support and information about eating disorders no matter where you are in your journey. They also offer help to family to help support

Their helplines are open 365 days a year from 1pm – 9pm during the week and 5pm – 9pm on weekends and bank holidays.

Sometimes their lines are busy but you can try again or try a one-to-one webchat or send them an email: help@beateatingdisorders.org.uk.

Call on: 0808 8010677

Visit their website to see more: Helplines – Beat (beateatingdisorders.org.uk)

Campaign Against Living Miserably (CALM)

The Campaign Against Living Miserably (CALM) is leading a movement against male suicide, the single biggest killer of men under 45 in the UK.

Telephone: 0800 585 858 

Website: www.thecalmzone.net

The Norwich Centre

They offer professional confidential counselling and will not turn anyone away for financial reasons. Please note that they are not a crisis service. 

Telephone: 01603 617 709

Website: www.norwichcentre.org 

Email: info@norwichcentre.org

Norfolk LGBT+ Project

To relieve the mental and emotional suffering of people in Norfolk and Waveney who are lesbian, gay, bisexual or transgender (LGBT+) or in doubt of their sexuality or gender identity by the provision of advice, peer-support and information.

Telephone: 01603 219 299

Website: www.norfolklgbtproject.co.uk 

Email: info@norfolklgbtproject.co.uk

Kooth

Free anonymous online chat for young people to discuss your mental health issues.

Website: kooth.com

Samaritans

Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123

Website: www.samaritans.org

Email: jo@samaritans.org

Rethink

Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927

Website: www.rethink.org

Email: info@rethink.org

Steam House Café

The safe café-styled safe space with fully trained multidisciplinary team that offer holistic support to adults experiencing mental health crisis day or night.

You can self-refer online: Steam House Cafe – Mental Health Support On Your High Street (steamhousecafes.co.uk)

Visit Steam house café: 10am – 4pm Monday to Friday. Tanner Street, Thetford.

Call on: 01842 818361

All To Play For

All To Play For is a weekly socially inclusive drop-in football programme for men aged 18+ struggling with poor mental health, it is open for anyone to join and is completely free. At most sessions, mental health professionals and local support services are present to offer assistance and guidance for those who want to access it. If they are not there, a member of the team will be available to direct you.

Just turn up: Thursday 10am – 11am Breckland Leisure Centre, Croxton Rd, Thetford, IP24 1JD.

Visit their website to see more: All to Play For – Mental Health Programme in Norfolk (activenorfolk.org)