Practice Team

  • Mr Robert Howes-Ward – Male, Managing Partner
    Robert joined the surgery as practice manager in 2006, after a successful 20 year career in banking. In 2011, he was also asked to oversee the day to day running of the Thetford Healthy Living Centre. He is now a partner at the surgery, sharing his time between the three GP practices in Thetford and most recently Watton Medical Practice. He is married with three children.
  • Ms Carly Bassett – Female, Senior Area Practice Manager for Breckland Alliance. School Lane Practice Manager.
  • Sarah Frior – Assistant Practice Manager
  • Natalie Stenson – Admin and Reception Manager
  • Mr Slava Tarita – Male, IT Manager

Reception and Administration

Our reception team is made up of 8 full-time and 5 part-time receptionists.

Overall, they provide an important link for patients with the practice and are the initial contact point for general enquiries. They can provide basic information on services and results, and they are also able to direct you to the right healthcare professional depending on your health issue or query.

Receptionists make most of the patient appointments with the GPs and nurses, as well as performing other important tasks. These include issuing repeat prescription, and making sure your requests are sent to the appropriate member of the team.

Our admin team is made up of 11 administrators.

The job roles carried out by this team include scanning any incoming correspondence into patient records, summarising all records to maintain up to date records, processing referrals, private work, IT issues and recalls.