Crisis times
111 option 2
If you feel you are in crisis you can call 111 and select option 2, this is a single point of contact which people can access 7 days a week, 24 hours a day. When you call you will be connected with a trained member of staff who will provide timely and appropriate support and advise.
Text SHOUT to 85258
You can text SHOUT to 85258 for support and guidance no matter what the issue when you feel you need immediate support. The SHOUT volunteers will be there to provide 24/7 support.
Shout is a de-escalation service, and every conversation is overseen by a clinical supervisor and assessed for risk. They will never close a conversation if there is an imminent risk to anyone. Once you text SHOUT you will receive an automated reply asking you about the nature of the problem, they will aim to respond to you within 5 minutes, but the wait can vary during busy times. Once connected the volunteer will introduce themselves and you will communicate back and forth.
They also offer helpful resources on their website which include things such as bullying, cost of living, eating disorders, self-harm, men’s mental health and many more.
This service should not be a continued use and should only be used for if you feel you need immediate help.
Website
FAQ | Shout 85258 (giveusashout.org)
NHS Mental health
Find information and support for your mental health.
Website
NHS: Mental healthKooth
Free anonymous online chat for young people to discuss their mental health issues.
Website
KoothSamaritans
Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day, 365 days a year.
Phone
116 123
Website
Samaritans
Email
jo@samaritans.orgRethink Mental Illness
Rethink Mental Illness provide expert, accredited advice and information to everyone affected by mental health problems.
Phone
0121 522 7007
Website
Rethink Mental Illness
Email
info@rethink.orgMind
Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.
Phone
0300 123 3393
Website
MindNorfolk LGBT+ Project
To relieve the mental and emotional suffering of people in Norfolk and Waveney who are lesbian, gay, bisexual or transgender (LGBT+) or in doubt of their sexuality or gender identity by the provision of advice, peer-support and information.
Phone
01603 219 299
Website
www.norfolklgbtproject.org.uk
Email
info@norfolklgbtproject.org.ukCombat Stress
Combat Stress is the UK’s leading charity for veterans’ mental health. For a century, they have helped former servicemen and women with mental health problems such as anxiety, depression and post-traumatic stress disorder (PTSD).
Phone
08001 381 619
Text
07537 404 719
Website
www.combatstress.org.uk
Email
helpline@combatstress.org.ukNHS Talking Therapies Norfolk and Waveney also known as Norfolk and Waveney Wellbeing
The Wellbeing Service offer free help and support to improve wellbeing and manage stress, low mood and anxiety. Their aim is to reduce the onset of mental ill health, prevent deterioration and promote recovery by offering a range of online workshops, talking therapies, employment support, peer support and social activities.
Phone
0300 123 1503
Website
www.wellbeingnands.co.ukWorking Well Norfolk
Working Well Norfolk is an employment support service for people with a long-term physical or mild-to-moderate mental health condition (such as anxiety, low-mood, or depression).
It can help you on your journey to move into and stay in work. So, whether you are out-of-work and want to find a job, or are already employed but struggling in the workplace, or are off long-term sick but wanting to return, our dedicated Employment Specialists are here to support you through one-to-one advice and coaching.
Phone
01603 561054
Self referral
www.seetecpluss.co.uk/working-well-norfolk-participants-form
Email
workingwellnorfolk@seetec.co.ukCampaign Against Living Miserably (CALM)
The Campaign Against Living Miserably (CALM) is leading a movement against male suicide, the single biggest killer of men under 45 in the UK.
Phone
0800 585 858
Website
www.thecalmzone.netThe Norwich Centre
The Norwich Centre offers professional confidential counselling and will not turn anyone away for financial reasons. Please note that they are not a crisis service.
Website
www.norwichcentre.orgSane
SANE is a leading UK mental health charity. They work to improve the quality of life for anyone affected by mental illness.
Website
www.sane.org.uk