Onassis….Collins….Chan…. all famous Jackies. Now there is our new one to add to this list, our new AI receptionist.
We are excited to introduce Jackie, our brand new digital receptionist, launching on Tuesday 3rd March.
Jackie has been created to make getting in touch with us quicker, easier and more convenient. Over the past few weeks, she has successfully supported patients with sick note requests (aka fit notes, aka MED3’s), and we are now expanding her role to help with an even wider range of enquiries.
When you call the surgery, Jackie will help guide you through your request, gather the right information and ensure it reaches the appropriate member of our team. This helps us respond more efficiently and keeps things moving smoothly. Most importantly, every detail is carefully reviewed before any action is taken.
Jackie is not a doctor or a nurse and does not offer medical advice, diagnoses or clinical decisions. If at any point you would rather speak with a member of our reception team, simply let Jackie know and your call will be transferred.
We will roll this out slowly to start so we are limiting the number of calls Jackie takes to ensure it works as she should. Think of this like her probation period. This may mean that most callers will not speak to her to start with.
Frequently Asked Questions
Q Who is Jackie?
A Jackie is our digital receptionist. She is a secure computer system designed to collect information during calls to School Lane Surgery so we can respond to patients more efficiently.
Q What can Jackie help with?
A Jackie can support you with booking GP appointments, managing sick note requests and gathering information to pass to the right member of our team.
Q Does Jackie make medical decisions?
A No. Jackie does not give medical advice or make clinical decisions. Everything you share is reviewed by our practice staff before any next steps are taken.
Q Can I still speak to a receptionist?
A Absolutely. You can ask to speak to a receptionist at any time during your call and you will be transferred.
Q Is my information secure?
A Yes. Your information is securely stored in the UK and is only accessible to our practice team. Calls are recorded to ensure accuracy the same with all calls. Jackie has been approved for NHS use. You can find more details in our Privacy Notice.
Q What should I do in a medical emergency?
A If you have a medical emergency, please hang up and dial 999 immediately. Jackie is not designed to manage emergency situations.
Q What if I have difficulty using the phone or speaking English?
A If you find the telephone system difficult to use or would prefer support in another language, you can ask to be transferred to a receptionist..
So, from 3 March, Jackie will be ready to take your call and help make contacting School Lane Surgery simpler and more streamlined. We are proud and keen to be introducing new ways to improve your experience while keeping the personal care you value at the heart of everything we do.