Appointments

You can also:

Call us on 01842 753115

When you get in touch, we’ll ask what you need help with. This helps us direct you to the most appropriate healthcare professional — it may not always be a GP. Other qualified team members, such as nurses or specialists, may be better suited to help and often have more availability.

Cancelling or changing an appointment

If you can’t attend your appointment, please let us know as soon as possible so we can offer it to someone else.

To cancel:

Use the link in your appointment text message
Complete the cancellation form
Call 01842 753115 and press Option 1 to leave a message

If you need help when we’re closed

Use NHS 111 online (ages 5 and over)
Call 111 (for children under 5 or if you prefer to speak to someone)
In a medical or mental health emergency, call 999 immediately.

Help with your appointment

Please let us know if:

You have a preferred doctor, nurse, or other health professional
You prefer contact by phone, face-to-face depending on clinical judgement of the problem.
You need an interpreter
You have any access or communication needs

If appropriate, we may ask if you’re happy to add a “reasonable adjustment” flag to your record, so you don’t need to repeat your preferences in future.

Home visits

We encourage patients to attend the surgery where we have full facilities available. However, if this isn’t possible, we can offer home visits under certain circumstances.

To request a home visit:

Call reception before 10:30 am
Visits are usually scheduled between 12:30 pm and 2:30 pm

Home visits are reserved for patients who are housebound or too unwell to attend the surgery. The GP will assess whether a visit is required and how urgently. Be prepared to provide relevant details when you call.

Your GP may call you or a family member first to determine whether a visit is necessary or if the issue can be resolved by phone.

Other home support:

A community nurse can visit if referred by your GP
A health visitor will visit if you’ve recently had a baby or are newly registered with a child under five